- Project from Help Desk
H&J Martin Asset Management Services, part of Lagan Specialist Contracting Group, is the Prime contractor providing services to Alliance Boots throughout Ireland, North and South.
- Response maintenance 24/7-365
- Computer Aided Facilities Management
- Automated reporting, task status notification and full KPI reporting
- ‘Out of normal hours’ working and accelerated programs
- Full all-Ireland coverage
The contract requires the provision of a team of mobile technicians, individually responsible for an allocated number of the 176 stores. Calls are reported to a central Helpdesk in Belfast, from Boots call management provider Webhelp (Verisae Enterprise Asset Management System). The helpdesk then task the in-house technicians and specialist supply chain partners as appropriate. H&J Martin Asset Management Services, part of Lagan Specialist Contracting Group, carried out extensive asset surveys and validation prior to the start of the new contract. This allowed us to put in place the most effective and efficient planned maintenance regime for Alliance Boots, ensuring that their stores remain fully operable and asset life is extended where possible. Under the terms of the contract, Alliance Boots may also request a range of planned, minor and project works to be carried out. Through our fully integrated approach, we scope, design, procure and deliver the required works