- Project from Help Desk
H&J Martin Asset Management Services, part of Lagan Specialist Contracting Group, provides a wide range of services to Helm Housing Association for its properties throughout the province.
- Response maintenance 24/7-365
- CAFM / Management Information System Integration
- Automated reporting, task status notification and full KPI reporting;
- Measured Term Contract M3NHF Schedule of Rates
Helm Housing offers affordable, quality social housing throughout Northern Ireland and manages over 5,000 properties providing homes for more than 15,000 people.
The services are delivered using a NEC 3 Term Service Short Contract (TSSC) with the National Housing Federation Schedule of Rates (M3NHF). The contract has stringent service levels and key performance indicators and has high customer satisfaction requirements. We utilises cutting edge IT, mobile working technology and systems to deliver an almost paperless system on the contract. This ensures that its mobile technical workforce update their tasks in real time and are also able to capture customer satisfaction feedback at the point of works completion.
A feature of this contract is that appointments with Tenants are made within 30 mins of the call being logged. All reporting is carried out seamlessly using the latest technology systems, enabling real-time data transfer between H&J Martin Asset Management Services and Helm Housing.